Orders & Service Policies

D.Time focuses on supplying 1:1 Replica versions of luxury watch designs.

Products supplied by D.Time are not authentic watches, and they are not manufactured, warranted or distributed by the watch brands mentioned on this website.

D.Time’s role is to:

• Compare the 1:1 Replica versions currently available on the market
• Select the most suitable version of each model
• Inspect every watch before delivery
• Provide product information
• Support clients throughout ownership

D.Time does not assume that any one manufacturer or source is always the best choice for every model. Selection is made design by design and version by version.

If the best version currently available of a model still does not reach the level of finishing D.Time looks for, that model may not be added to the collection.

Before an order goes ahead, D.Time will confirm with you the details of the product and the transaction, including, where applicable:

• Model and reference number
• Selected version
• Product configuration
• Product condition
• Price
• Delivery details
• Payment method

Clients are responsible for reviewing the confirmed details before making payment.

If you request a model that is not on the website, D.Time will check the versions currently available and advise you when a suitable option exists.

Sending an enquiry or discussing a product does not constitute a completed order until the necessary details and payment have been confirmed.

Orders are processed once full payment has been confirmed.

Payment methods may include:

• PayPal
• Visa / MasterCard
• Crypto - USDT or other methods confirmed by D.Time at the time of ordering

Available methods may vary by order or region.

Before payment, you will receive confirmation of:

• The product
• The order value
• Delivery details
• The applicable payment method

D.Time does not offer COD (cash on delivery) for orders that require payment in advance.

Choosing the right version is only the first step.

Even after a version has been selected by D.Time, every individual watch is still inspected on its own before delivery.

The inspection may include:

• Exterior
• Materials
• Finishing details
• Joints and articulation
• Edges and surfaces
• Basic movement performance and readings

Once the watch has been prepared, you will receive photos or video of the exact watch reserved for your order.

These photos or videos let you confirm the actual piece before it is packed and shipped.

D.Time serves clients in Vietnam and internationally.

Orders are packed appropriately before being handed over to the carrier.

Depending on the region, D.Time may use international carriers such as DHL, FedEx, UPS or other suitable partners.

Once your order has been dispatched, you will receive a tracking number or tracking information where the shipping service supports it.

Delivery times are estimates and may change because of the shipping route, the delivery region or other factors beyond D.Time’s direct control.

Clients must provide complete and accurate:

• Recipient’s full name
• Phone number
• Delivery address
• Any other information required by the carrier

If delivery details need to change after the parcel has been handed over to the carrier, whether they can be adjusted depends on the actual status of the parcel.

If your watch has a technical fault on arrival, please contact D.Time within 7 days of receiving it.

Once the condition has been confirmed, D.Time will arrange a one-for-one replacement for eligible cases.

To help us resolve it quickly, please provide:

• Order details
• Product code
• A description of the issue
• Photos or video showing the issue

The 7-day one-for-one replacement applies to faults present on arrival. It is not an unconditional return policy and does not cover exchanges because of a change of preference.

Issues that arise after use are handled under the corresponding warranty or technical support policy.

5-Year Warranty

Every watch supplied by D.Time is covered by a 5-year warranty against technical faults that originate from manufacturing.

The policy applies to clients in Vietnam and internationally.

When an issue arises, D.Time will:

1. Receive your information
2. Make an initial assessment of the condition
3. Inspect the watch where necessary
4. Discuss the solution with you

D.Time contributes to warranty-related shipping costs; the level of support and the shipping arrangement are confirmed case by case before the watch is sent.

Cases Outside the Warranty

Damage resulting from:

• Accidents
• Impacts
• Drops or breakage
• Improper use
• Or other causes that are not manufacturing-related technical faults

is not covered under the standard warranty.

However, D.Time continues to provide technical repair support.

After the Warranty Period

After the 5-year period ends, D.Time continues to support repairs at cost, based on the watch’s actual condition and the work required.

All costs are clearly discussed and agreed with you before any repair begins.

Before Sending a Watch for Warranty or Repair

Please contact D.Time before sending your watch.

Please provide:
Model name · Order details · Description of the issue · Photos or video if available

D.Time will guide you through the next steps and agree on the shipping arrangement before the watch is sent.

View the full Warranty & After-Sales Care policy →

Brand names, collection names, reference numbers and other information relating to authentic products are used on this website to help clients identify the design that a 1:1 Replica version recreates.

The use of these names does not mean that D.Time is a dealer or distributor of the original brand, or officially affiliated with it.

Specifications of the authentic version are used as a reference and do not automatically apply to the 1:1 Replica version.

For example:

• Water resistance
• Movement
• Materials
• Weight
• Accuracy
• Power reserve
• Brand certifications or standards

apply to a D.Time product only when that information has been confirmed for the exact 1:1 Replica version being presented.

Technical information may vary by version and production period. If you need a specific specification confirmed, please contact D.Time before ordering.

If you have any issue relating to:

• Your order
• The product
• Payment
• Delivery
• Warranty
• Repairs
• Or information shown on the website

please contact D.Time directly.

When contacting us about an existing order, providing the order number, product code and relevant photos or video will help D.Time check and resolve the matter more quickly.

D.Time prefers to speak with you directly to confirm the actual situation and agree on a suitable solution before taking further steps.