Privacy Information

This Privacy Information applies to information processed when you visit the D.Time website, contact us, submit a request or use services connected through our website.

D.Time uses information only as needed to operate the website, respond to requests, support orders and provide product-related and after-sales services.

This policy does not replace the privacy policies of third-party platforms or services that you choose to use.

The D.Time website has no forms that collect personal information. You reach us through channels such as WhatsApp, Zalo, email or phone.

When you contact D.Time or use services related to an order, you may choose to provide information such as:

• Your name or preferred form of address
• Contact information
• The content of your request
• Order information
• Delivery information
• Product-related photos or videos
• Other information necessary for D.Time to assist you

We may use this information to:

• Respond to enquiries
• Provide product guidance
• Process and support orders
• Assist with delivery
• Handle warranty or repair requests
• Provide technical and after-sales support

Please avoid sending information that is not necessary for your request or transaction.

When you open a product or article, the website records one view to update that page’s view count.

The data sent contains only the content type (product or article) and the identifier of the page being viewed. The website stores only the total number of views for each page; views are not linked to an IP address, an account or a specific visitor.

This information may be used to:

• Update product or article view counts
• Understand interest in website content
• Improve how content is organised and displayed

When you use the search box, your search terms are sent to our server only to return product suggestions and are not stored.

As with most websites, the server hosting our website may record standard technical data for each visit, such as IP address, browser type and time of access, to operate and protect the website.

The website uses browser storage and cookies only minimally, to support a few technical functions:

• Preventing repeated view counts within the same session: a small note in your browser’s session storage (sessionStorage) that contains only the identifier of the page viewed and is cleared when you close the browser tab
• Maintaining administrator login sessions and interface language: cookies used only by D.Time’s website administrators

Regular visitors do not receive any cookies from the website. The language you are viewing is determined by the page address and is not stored on your device.

Essential cookies are used to maintain technical website functions and are not used for advertising purposes.

The website does not currently use analytics tools, advertising pixels or third-party tracking code such as Google Analytics, Meta Pixel or TikTok Pixel.

The D.Time website may link to external services such as:

• WhatsApp
• Zalo
• Facebook
• Instagram
• TikTok
• YouTube

Email and phone links open the email or calling app on your device. A WhatsApp link for asking about a specific model may pre-fill the model name in the message; nothing is sent until you choose to send it.

The website does not embed content or tracking code from these platforms; a platform only receives information when you follow a link and use its service.

When you leave the D.Time website and use a third-party service, your information is processed under that platform’s own privacy policy and terms.

D.Time does not control how third-party platforms process information once you access or use their services.

D.Time does not share your information beyond what is reasonably necessary to provide products, services or support your request.

Where necessary, information may be shared with relevant service providers such as:

• Shipping providers
• Payment service providers
• Technical or service partners required to handle your request
• Website infrastructure or operational service providers

Information is shared only to the extent necessary for the relevant purpose.

The website does not directly integrate a payment gateway or shipping system; payment and delivery details are discussed and confirmed directly with D.Time for each order.

D.Time retains information for as long as reasonably necessary to:

• Process requests
• Support orders
• Provide after-sales service
• Resolve technical issues
• Maintain necessary operational records

Retention periods may vary depending on the type of information and the purpose for which it is used.

When information is no longer required, D.Time may delete, anonymise or restrict further use of that information.

D.Time applies reasonable technical and operational measures intended to reduce unauthorised access, use or alteration of information.

The website is served over an HTTPS connection, and the administrative area requires a login.

Access to administrative areas and operational information is limited to functions or individuals who require that access for relevant work.

You may contact D.Time to:

• Ask about information you have provided
• Request correction of inaccurate information
• Request an update to your information
• Request deletion where appropriate
• Ask questions about how your information is used

D.Time will review requests based on the information retained, its purpose and any obligations connected with an order or service.

Some information may need to be retained where it remains necessary to process a transaction, warranty request, dispute or related operational obligation.

D.Time may update this Privacy Information when the website, services or information-handling practices change.

The latest version will be published on this page together with the updated date.

If you have a question, correction request or other request relating to your information, please contact D.Time through the official contact channels shown on our website.